Terms and Conditions

Terms & Conditions
Renter requirements
for legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest's invitees. 

Down payment/ payment
Final payment will be required 60 days prior to checking-in to your vacation rental.


 Windermere C and H Properties can offer guests  to elect CSA Damage Protection. Estimated coverage costs amounts of coverage are either $3000.00 (condos) or $5000.00 (private homes). Damage protection covers accidental damage only (see plan information or contact CSA directly to review policy details). Should an incident occur and be deemed not accidental solely by the managing agent, or if damage is not covered by the damage protection plan, all guest(s) hereby give permission to charge any additional charges/fees to the credit card on file. Guests who opt out of the damage protection election will be required to pay either a $3000.00 or $5000.00 refundable security deposit (determined by the property they elect). See below.


 As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of either $3000 or $5000 depending on elected coverage. Any damages that exceed $3000 or $5000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of either $3000 or $5000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd . The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Windermere C and H Properties any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Vacation Rental Insurance directly if you do not wish to participate in this assignment. If you do not wish to purchase the Vacation Rental Damage Protection, either a $3000.00 or $5000.00 damage deposit will be required upon check-in.
Damage policy
As a condition to the rental of all vacation properties, Windermere C&H (Hawaii) reserves the right to charge the guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Windermere C&H (Hawaii) is hereby granted the right to charge the guest's credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

Upon arrival
If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.


Property types do vary. Please refer to the property description list for the guest amenities to ensure the property has what you may need during your stay. There is no compensation for any amenities that are not included that are overlooked by the guest.

Emergencies/ maintenance
In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the sWindermere C&H (Hawaii) office (leave a voice message if there is no answer!) at 8088956926. If it is after office hours we will make every effort to return your call as soon as possible.

Arrival time
Check in is at {reservations.property_check_in_time}. An early arrival may be arranged, pending other reservations and the housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

Departure time
Check out is at {reservations.property_check_out_time}. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged a fee for each hour beyond 11 am you are still on property, at a minimum of one hour. If the cabin has not been vacated by {reservations.unit_check_in_time}, a fee equal to the rental rate of one day may be assessed.

A booking may be cancelled up to 60 days prior to arrival date with written notification to the rental agent. Cancellation fee is $350.00. Reservation cancelled within 60 days prior to arrival is a forfeit of all collected funds including but not limited to taxes and fees. If the property is  rented at the same price and time frame guest will be subject to the cancellation fee only. All guests are offered travelers insurance at the time of booking the stay for those unexpected situations. Windermere C and H Properties is not a licensed insurance agency and are unable to discuss policy specifics.

CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses.  We strongly recommend you purchase this valuable protection.  If not purchased, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants.   
Change in number of guests/conduct of guests: guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Windermere C&H (Hawaii) for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

Linens & towels
Towels, sheets, pillows and blankets are not meant for outside use. 

Smoking is not permitted in any Windermere C&H (Hawaii) property.  If there is any tobacco smell in the cabin after your departure, you will be charged a cleaning fee. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

There is a non-refundable cleaning fee for all bookings. Should a guest stay for an extended period time we may apply an additional cleaning fee to the reservation.

Hawaii is located in the tropics and is known for having pests. Guests who are arriving should be aware that though Windermere C and H Properties and pest control vendors make every effort to limit the number of pest’s active at any property, you may still see them during your stay. Pests known for areas represented by Windermere C and H Properties including but not limited to ants, roaches, mongoose, lizards, geckos, beetles, mice, goats, coqui frogs, chickens, and turkeys. To help limit potential pests, please make sure to clean up any messes, put away all food items and wipe up and crumbs, close all doors and windows, make sure that garbage bags are sealed tightly and that lids on all garbage cans are secure.

Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain.

All directions to the property and entry access information will be sent out 5-7 Days Prior to your arrival. Directions will be issued from the KOA airport in Kailua-Kona to the property. If a property requires you to check in with an additional contact (i.e. a guard shack or security) it will be reflected in the correspondence.

 Keys to the property are the sole property of Windermere C and H Properties. Lost key fee is $150.00 each. Lost gate remotes or fobs (community specific) are $150.00 each. Lost garage remotes are $150.00 each.

Right of entry
Guest(s) agree that Windermere C&H (Hawaii) reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.

Security & safety risks
Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. Windermere C&H (Hawaii) does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

 Properties are to be used for registered guest’s residential use only. Commercial use including but not limited to weddings, meetings, parties, luaus, gatherings are not allowed at any time on the property. Quiet times for all properties represented by Windermere C and H Properties are between 9:00 pm and 8:00 am. Should the police be called to the property for any reason including but not limited to noise violations, disorderly conduct it will result in immediate eviction from the property. All guests will forfeit all funds of their entire reservation in addition to $300.00 per registered guest charged to the credit card on file.

 Limited amounts of start- up supplies will be provided including but not limited to dish soap, laundry detergent, toilet paper, paper towels, and sponges. Guests are requested to replenish supplies as needed. Towels and linens are provided and limited to the number of guest.

 Windermere C and H Properties nor the property owners are responsible for events beyond their control. Such circumstances are listed but are not limited to volcanic hazards, earthquakes, tsunamis, hurricanes or storms, pests, government agencies, fire, playground noise, school ground noise, construction noise, and roadway noise. Windermere C and H Properties is also not responsible for, including but not limited to, scheduled water shut off, emergency maintenance, or electric outages. Please be advised that Windermere C and H Properties has no control over, including but not limited to, project/residential management, HOA management as they are another entity. Condo projects and/or communities may have issues that arise Windermere C and H Properties shall not be liable for such disturbances including but not limited to swimming pools, hot tubs, water access, and exercise equipment, scheduled or unscheduled construction. Should something be scheduled that our office is aware of during your stay, we will make every effort to notify you in advance. No compensation will be provided for services out of our control.

In the event there is an unforeseen circumstance including but not limited to flood, fire, or damage from an unforeseen event at the property prior to occupancy which will compromise a guests stay, Windermere C and H Properties will make every effort to place guest in another Windermere C and H Properties represented property. Should nothing be available, Windermere C and H Properties will refund the guest in full. Should an occurrence happen during the duration of the guests stay, and in the event that another Windermere C and H Properties rental is not available, the guest will be refunded any remaining portion of their stay.

Should the guest forget something in the unit which is found by either the cleaning company or Windermere C and H Properties it will be held for 30 days. During that time, if the guest would like it back it will be sent out C.O.D. Items left for more than 30 days will be disposed of as stated per Hawaii state law.

Indemnification & hold harmless
While Windermere C&H (Hawaii) and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Windermere C&H (Hawaii) and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and bbqs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Windermere C&H (Hawaii) and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify Windermere C&H (Hawaii) and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.